Privacy Policy
At CreativeWeb, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information.
Last Updated: December 2024
Introduction
CreativeWeb ("we," "our," or "us") operates the creativeweb website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website creativeweb, use our services, or communicate with us.
We are committed to ensuring that your privacy is protected. By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.
This Privacy Policy applies to all information collected through our website, services, and any related communications. We encourage you to review this policy periodically as we may update it from time to time.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or create a user profile
- Subscribe to our newsletter or mailing list
- Fill out contact forms or inquiry forms
- Request our services or products
- Participate in surveys, contests, or promotional activities
- Communicate with us via email, phone, or other channels
This information may include your name, email address, phone number, postal address, company information, job title, and any other details you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and general geographic location
- Browser type and version
- Operating system
- Pages you visit and time spent on those pages
- Referring website addresses
- Clickstream data and navigation patterns
- Device identifiers and technical specifications
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Providing, maintaining, and improving our services
- Processing transactions and fulfilling requests
- Creating and managing user accounts
- Providing customer support and assistance
Communication
- Sending newsletters and promotional materials
- Responding to inquiries and customer service requests
- Notifying you about updates to our services
- Providing important security alerts
Marketing and Analytics
- Analyzing website usage and user behavior
- Personalizing content and user experience
- Conducting market research and surveys
- Measuring the effectiveness of our campaigns
Legal and Security
- Complying with legal obligations
- Protecting against fraud and security threats
- Enforcing our terms of service
- Resolving disputes and investigations
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.
We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.
Consent
We may share your information with third parties when you provide explicit consent for such sharing.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Regular security updates and patches
- Access controls and authentication systems
Operational Practices
- Regular security audits and assessments
- Employee training on data protection
- Incident response procedures
- Data backup and recovery protocols
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.
Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a commonly used, machine-readable format.
Correction and Updates
You can request that we correct or update any inaccurate or incomplete personal information we have about you.
Deletion
You have the right to request deletion of your personal information under certain circumstances, subject to applicable legal requirements and our retention policies.
Objection and Restriction
You may object to certain processing of your personal information or request that we restrict processing in certain circumstances.
Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
The retention period may vary depending on the type of information and the purpose for which it was collected. For example:
- Account information is retained while your account is active and for a reasonable period afterward
- Transaction records are retained for tax and accounting purposes as required by law
- Marketing data is retained until you unsubscribe or request deletion
- Website analytics data may be retained in aggregated, non-identifiable form for research and improvement purposes
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
International Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information, including:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by regulatory authorities
- Binding corporate rules
- Other appropriate legal transfer mechanisms
Children's Privacy
Our website and services are not intended for children under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal information from children under the applicable age limit.
If we become aware that we have collected personal information from a child under the applicable age limit, we will take steps to delete such information as quickly as possible.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the updated policy on our website
- Notify you of significant changes via email or website notification
- Obtain your consent for material changes where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
CreativeWeb
152 - 160 City Road, London, EC1V 2NX, United Kingdom
Phone
+44 20 3966 4521Business Hours
Monday - Friday: 09:00 - 17:30 (GMT)
We are committed to responding to your privacy-related inquiries promptly and thoroughly. Our team will review your request and respond within 30 days or as required by applicable law.
Additional Resources
For more information about data protection and privacy rights, you may find these resources helpful:
Related Policies
- Cookie Policy - Learn about our use of cookies and similar technologies
- Terms of Service - Understand the terms governing your use of our website and services
Regulatory Information
For EU residents, you may also have the right to lodge a complaint with your local data protection supervisory authority.